Frequently asked questions
What is the return policy?
We offer a 30-day hassle-free return window for all eligible items. Products must be unused, unwashed, undamaged, and returned in their original intact packaging.
Before sending items back, please contact our customer service team to submit a return request and receive a valid return authorization number. Once we receive and inspect your returned goods, your refund will be processed within 3–5 business days to your original payment method.
Shipping fees for returns are the responsibility of the customer unless the item arrives defective, damaged, or shipped incorrectly by our warehouse.
Are any purchases final sale?
Yes, certain product categories are marked final sale and cannot be returned or exchanged:
- Custom-made, personalized, size-customized products
- Clearance, discounted, overstock promotional items
- Hygiene-sensitive goods and assembled large furniture/mobility equipment
- Products marked “Final Sale” on the product page during checkout
All final sale purchases are non-refundable, no exceptions. We recommend confirming all specifications, sizes and details before placing your order.
When will I get my order?
Processing Time: 1–3 business days for packing, quality check and dispatch.
Transit Time: Standard delivery takes 5–12 business days; expedited shipping arrives in 2–5 business days based on your location.
Tracking Notice: A tracking link will be sent to your email once shipped, to track real-time delivery status.
Slight delays may happen during holiday rushes, bad weather or remote area delivery. Reach out to support if your package is overdue.
How much does shipping cost?
✅ Free standard shipping on all orders, no minimum spend required!
We cover all standard delivery fees for every order to domestic addresses, with no hidden shipping surcharges.